Last updated: 5th January 2026
Sylvana Publishing (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit https://www.sylvanapublishing.com/ or contact us.
1. Who We Are
Sylvana Publishing
Website: https://www.sylvanapublishing.com/
Email: [add contact email]
We are the data controller for the purposes of UK data protection law.
2. What Personal Data We Collect
We may collect and process the following information:
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Contact details (such as name, email address, postal address) when you contact us, submit a form, or place an order
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Order and payment information (payment details are processed securely by third-party payment providers; we do not store card details)
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Communication data (emails or messages you send us)
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Technical data including IP address, browser type, device information and website usage data
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Marketing preferences if you opt in to receive updates
3. How We Use Your Data
We use your personal data to:
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Process and fulfil orders
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Respond to enquiries and customer support requests
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Manage our relationship with you
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Improve our website, products and services
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Send marketing communications (only where you have given consent)
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Comply with legal and regulatory obligations
4. Legal Basis for Processing
We process personal data under the following legal bases:
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Contract – where processing is necessary to fulfil an order or agreement
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Consent – where you have explicitly agreed (e.g. marketing emails, cookies)
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Legitimate interests – to operate and improve our business and website
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Legal obligation – to meet legal or regulatory requirements
5. How We Store and Protect Your Data
We take appropriate technical and organisational measures to keep your data secure, including:
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Secure servers and encrypted connections (SSL)
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Limited access to personal data
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Regular system updates and security checks
We only keep your data for as long as necessary for the purpose it was collected or as required by law.
6. Sharing Your Data
We do not sell your personal data.
We may share your data with trusted third parties only where necessary, such as:
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Payment processors
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Website hosting and IT service providers
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Accounting or legal professionals
All third parties are required to respect the security of your data and comply with data protection law.
7. Your Data Protection Rights
Under UK GDPR, you have the right to:
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Access your personal data
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Request correction of inaccurate data
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Request deletion of your data
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Restrict or object to processing
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Withdraw consent at any time
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Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO website: https://www.ico.org.uk
To exercise your rights, please contact us using the details above.
8. Cookies Policy
What Are Cookies?
Cookies are small text files placed on your device to help the website function properly and improve your experience.
Types of Cookies We Use
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Essential cookies – required for the website to operate
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Analytics cookies – help us understand how visitors use our website (e.g. Google Analytics)
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Functional cookies – remember preferences and settings
Managing Cookies
You can control or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.
When required, we use a cookie banner to obtain your consent before placing non-essential cookies.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Sylvana Publishing
Website: https://www.sylvanapublishing.com/
Email: [add contact email]